It was announced last week as part of measures for a new Housing Complaints Resolution Service that all landlords will be legally required to become members of a redress scheme to ensure that any disputes are resolved quickly.
Landlords who fail to become members of a redress scheme will face a fine of up to &5,000, under new plans unveiled by the housing secretary, James Brokenshire. No firm date has been set for the introduction of the new rules.
This is nothing new for Northfields, however, as we are already a member of a redress scheme – The Property Ombudsman. As a family run company we are passionate about providing the highest level of customer service and will always try to put right any compliant that we do receive. Our managers are always on hand to help and you can find out more about them here.
Whilst fully committed to our client service pledge, we do also appreciate the security and peace of mind that comes with a binding contract and this is why we are also very happy to be part of a redress scheme. Our full complaints procedure can be found on our website and also provides details of The Property Ombudsman. We very much hope that you won’t need this information and if you do have any general feedback at any time you are very welcome to email us email@example.com
Should you wish to be protected from the minefield of new legislation, Northfields offers a comprehensive property management package. If you'd like the peace of mind that comes from not having to worry about legal changes and knowing that your property is in the safest of hands, call us today on 020 8799 4362 or email firstname.lastname@example.org. You can also find out more from our website.