As a valued customer of NorthfieIds I wanted to personally let you know that in the face of the recent COVID-19 outbreak, that our offices are currently still open. The health, safety and well-being of our staff and clients is of paramount importance to us and we are therefore closely monitoring and implementing official guidelines from the Government and health organisations in respect of coronavirus.
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Rent payments will continue to be paid as normal and we have ensured home working will be implemented if required to ensure our usual service can continue. We are being sensitive to the circumstances of tenants and will be speaking with you on a case by case basis if tenants are suffering hardship and an inability to make usual rent payments as a result of the virus.
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Property viewings continue and negotiators have been given appropriate equipment and training for their visits. Our property management department will continue to look after emergency works on a case by case basis however we shall not be carrying out periodic property inspections or proceeding with non-emergency works at properties to minimise contact for all parties including contractors. We asking all our suppliers to be responsible about their employees and to safely carry out work so they are not putting tenants at risk.
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We will continue to encourage tenants to use our online reporting tool Fixflo and aim to call back every tenant that reports a repair online. However, as the situation progresses we may move to ‘emergency only’ repairs and are liaising with contractors to ensure we have suppliers available to perform essential repairs.
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